FAQS

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days. Tracking numbers are typically updated 3-5 days after your order has been SHIPPED. 


My order was damaged in shipment or defective in production. What can I do?
We offer a 100% exchange or replacement for any item that was damaged in shipment or is defective in production. Because of the nature of the production process for our products, we cannot offer cash refunds. If the product is defective or damaged. You have (7) days from delivery date, to request an exchange or replacement for your damaged item. We may require photos of the damaged item, so that we can file a claim with our shipping provider. If we determine that the item was damaged in shipment or that your item has a legitimate production flaw, your replacement item will be produced and shipped to you by same shipping method as your original order, at no additional cost to you.


How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

NOTE: Our products are produced from multiple highly-skilled production partners. Because of this, it is possible that an order that contains more than (1) item may be produced and shipped from one or more of our partners. You will not be charged any additional shipping, but you may receive your order in multiple shipments and on different days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help! Please send us an email: support@artasaurus.com, and we will be happy to assist you in any way we can. We do receive a large number of emails, to get a prompt response please attach your order number and explain the problem you are having, as clearly as possible.

Thank You!

artasaurus.com